PLEASE READ FIRST
Most products ship via freight. Freight delivery processes are far different than the regular UPS/Fedex deliveries many customers are accustomed to. As a result, it is imperative you read all the details in the Shipping & Returns Policy. By proceeding with your order, you acknowledge that you have read, understood, and agreed with the Shipping & Returns Policies in their entirety.
As soon as you place your order you will receive an order confirmation e-mail. Please verify item type and color/dimensions. If you wish to make any changes, you would need to do so prior to your stock item shipping or your custom item going into production.
- The Order Confirmation means that we have received your order in our system.
- It is a customer's responsibility to read the Order Confirmation carefully and ensure the length/size, color, options chosen are correct.
- As soon as we receive your order we automatically verify that the item is in stock and available for immediate shipment.
- If your item is on backorder or unavailable we will void the card authorization and promptly reach out to you via phone or e-mail.
- By placing an order you acknowledge that the item is able to maneuver / fit in your home and any returns as a result of size will be your responsibility. Please see Cancellations sections for information on returns.
You are free to cancel without penalty or obligation prior to your stock item shipping. Many heavy freight items cost a great deal to ship, therefore it is very important you ensure beforehand you will have enough help to move the item, as well as enough space in the home/business to maneuver the item. Please see Cancellation & Returns for returns policy on custom items.
SHIPPING YOUR ORDER
If your item is in stock:
- Your order will ship within five business days from the order confirmation date.
- We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.
- All heavy items are shipped via freight--delivery time is approximately 5-7 business days.
- Please feel free to inquire if you do not receive the tracking information, since the email may sometimes end up in junk or other folders.
- Shipping lead times may be longer than usual during holiday/rush periods, or supplier's warehouse backlogs. We will immediately inform you if this is the case and obtain your permission to proceed.
**Please note some items, such as Shuffleboard Table orders may take longer than 5 business days to ship, as we need to ensure they are crated safely to avoid transit damage. Customized items also possess lead times of approximately 2 weeks as they are built to order in the USA. Custom stain/length items may not be canceled once in production**
Rest assured we will always do our very best to ensure the promptest delivery. Guaranteed shipment dates and express service may be available, please let us know if you need rush service.
IN ORDER TO REMAIN IN COMPLIANCE WITH PAYPAL AND OTHER CREDIT CARD PORTAL POLICIES: DELIVERY ADDRESS CHANGES ARE NOT PERMITTED ONCE AN ITEM HAS ALREADY SHIPPED. ANY RETURNS THIS MAY CAUSE WILL BE TREATED AS A REGULAR RETURN PER OUR RETURN POLICY. PLEASE READ OUR FULL POLICY BELOW FOR INFORMATION ON QUALIFYING RETURNS.
The delivery instructions email will be sent to the same email address as the order confirmation email.
- Once your order has shipped, you will receive a delivery instructions email.
- Please read this email carefully as it outlines how to receive your item and what to do in the event your item or box arrives damaged.
It is a customer's responsibility to read this email and familiarize themselves with our shipping and returns policy. We also highly recommend you check your junk or spam folder.