Shelti - Gold Standard Games Return Policy
We stand behind our products with a 30 day return policy. This means all products purchased directly Luxury Evolved can be returned within 30 days of receipt. A Return Merchandise Authorization number (RMA) is required in order to return a product. Please our customer support team at 888-215-9092 to obtain your RMA. The RMA number must be noted on the outside of the returned product boxes. RMAs are valid for 30 days from the issue date.
Products must be received in like-new condition, in the original boxes, with all of the original packaging, parts, and accessories. The customer is responsible for any damage to the product (e.g., scuffs, scratches, odors, spots, and stains), missing parts, and accessories, and may be liable for additional fees. Shipping and handling is not refundable.
The customer will be responsible for:
- Prepayment of all shipping charges.
- All risk of loss or damage to the product while in transit to Shelti - Gold Standard Games.
Luxury Evolved will replace the returned product with a new replacement unit or issue a refund at the customer's preference; however, refund or replacement will only be initiated after the returned product is received and inspected by Shelti - Gold Standard Games. If the customer returns the product to Shelti - Gold Standard Games without an RMA from Shelti - Gold Standard Games or beyond the 30 day period, Shelti - Gold Standard Games retains the right to refuse delivery of the returned product.
Once Shelti - Gold Standard Games receives the returned product and finds that it meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 20% of the original purchase price. Please allow three to four weeks for the refund to be processed.